Debit Cards

Lost or Stolen Card

To report a lost or stolen Debit/ATM Card after banking hours please call 1-844-202-5333.

Tom Bean Branch

Lobby Hours

Mo-Th 9:00am-3:00pm
Fr 9:00am-6:00pm
Sa-Su Closed

Drive-Thru Hours

Mo-Th 9:00am-5:00pm
Fr 9:00am-6:00pm
Sa-Su Closed

Clarksville Branch

Lobby Hours

Mo-Th 9:00am-2:30pm
Fr 9:00am-5:00pm
Sa-Su Closed

Drive-Thru Hours

Mo-Fr 8:00am-6:00pm
Sa-Su Closed

Lewisville Branch

Lobby Hours

Mo-Th 8:00am-4:00pm
Fr 8:00am-5:00pm
Sa-Su Closed

Drive-Thru Hours

Mo-Th 8:00am-4:00pm
Fr 8:00am-5:00pm
Sa-Su Closed

Your Guide to Preventing and Managing Overdraft Fees


ATM and Point of Sale Debit Card Purchases

In 2010, federal regulations took effect that provide certain protections for bank customers when their deposit account(s) are overdrawn. Customers now have a choice whether to opt-in to a bank’s overdraft program. By choosing to opt in, the bank can charge you a fee to process point-of-sale (POS) or ATM transactions that exceed your account balance. This is called the “opt-in rule” – if you do not opt in, the bank will decline your ATM withdrawals and debit card transactions at POS terminals if you do not have enough money in your account to cover the withdrawal or purchase. If you do not opt-in but the bank pays an ATM or POS item when your account is overdrawn, the bank cannot charge you an overdraft fee.


Checks and Other Transaction Account Payments

For other transactions that would cause you to exceed your balance, such as if you write a check that overdraws your account or for recurring bills automatically deducted from your account, your bank can choose whether to “pay” (cover) the transaction that would cause you to exceed your balance. If the bank decides it will cover the transaction, expect it to charge you an overdraft fee, which may average around $30. If the bank decides not to cover the transaction, it may charge you a “non-sufficient funds” (NSF) fee and the merchant also may charge you a returned check fee. Two Ways to Avoid Costly Overdraft Fees in Automated Overdraft Programs.


You can protect yourself from costly overdraft fees by:

  1. Watch Your Balance. Track the money you deposit into and with draw from your account. You can do this on a paper check register or electronically. Remember to track ATM withdrawals, purchases you make with your debit card, bills that get debited electronically from your account, and checks. It also may be a good idea to keep a cushion of funds in your account to help prevent unintended overdrafts.
  2. Link Your Checking Account to a Savings Account. If the accounts are linked and you do not have enough money in your checking account to cover a transaction, the bank will transfer funds from your savings account to your checking account to cover the difference. This can save you money over other overdraft programs because most banks will only charge you a small fee, if they charge at all, for transfers. But, this option is useful only if you have enough money in the linked savings account to cover the transaction. Otherwise, ask your bank about other less costly alternatives to over-draft payment programs, such as a linked line of credit or affordable small-dollar loan.

What should I do if I have a problem?

If you have a concern about your account, contact your local branch.